Resume

OBJECTIVE

Highlights:

Created the Top-Up loan program, adding over $350K in principal.
Implement EASY APPLY VIP process for returning customers.
Delivered multiple high-impact projects on time with thorough testing to ensure quality at launch

Highlights:

Highlights:

Highlights:

Highlights:

Began contact center career.
Coached two loan processing team on becoming better agents.
Worked collaboratively with Team Leaders and the Training Dept to improve agent production/skills.

Highlights:

Develop websites/mobile experiences using the latest techniques.

Lead cross-functional teams to deliver e-commerce initiatives on time.

Use data-driven insights to improve UX, agent experience, and optimize operations.

As a student at City College, I have learned HTML, CSS, JavaScript, Python, and SQL.

Proficient at Excel, Word, PowerPoint, Sharepoint, and Microsoft Teams.

Can use multiple code editors and RDBMS systems such as MySQL and SQL Server.